CUSTOMER SERVICE

 

SHIPPING

All orders are shipped via UPS Monday - Friday, excluding holidays. Signature upon delivery required, no exceptions. Express orders including 2nd Day and Overnight placed Monday - Friday after 12 PM eastern time will be processed following business day. Express orders placed Saturday - Sunday will be processed Monday.

Once your credit card is authorized, you will receive a confirmation email. Orders are processed within 2-3 business days. Once processed you will receive your order within 3-10 business days.  
We are unable to ship to PO Box and military addresses.

SHIPPING RATES

Ground     $15.00
2nd Day    $35.00
Overnight$45.00

For INTERNATIONAL SHIPPING please contact us directly at info@tryb212.com

RETURNS/EXCHANGES

If you are not completely satisfied with your Tryb212 online purchase, you may send it back to us for an exchange or refund.

  • All merchandise returned must be unworn, unwashed, with price tags intact.

  • Returns must be shipped via UPS or Fedex with tracking number.

  • Exchanges/Returns must be received within 14 days of the delivery date.

  • Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation email when your exchanges/credits are processed.

  • We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.

  • We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

  • Returns will be credited to the original credit card account used for purchase within 7 business days of receipt.

  • Sale merchandise marked 75% off is Final Sale. No exchanges or returns will be accepted.

RETURNS/EXCHANGES PROCEDURE

  • Email info@tryb212.com to receive a return authorization number. You will be contacted by customer service within 48 hours, Monday - Friday, 9AM - 6PM EST.

  • Securely pack merchandise with return authorization form and mark the return authorization number on outside of box

PAYMENT

  • We accept Visa®, MasterCard®, and American Express®.and Discover® We cannot accept checks, cash or money orders.

SALES TAX

  • Sales tax will only be charged on orders shipped to New York state. No other tax or import duty will be applied to orders shipped within the US.